Primary responsibilities include, but are not limited to:

• Reflect the core values of Sulochana, Inc., d.b.a. an independently owned and operated Home Instead franchise.
• Develop and implement new recruitment strategies online and within the community to meet hiring goals.
• Screen candidates thru internal hiring criteria and licensure requirements and hire candidates timely to achieve hiring targets.
• Schedule and conduct new hire orientation and all training (New Hire and Existing Employees); Ensure all CAREGivers complete all required and optional training guidelines that are set including compliance with California licensure requirements, Home Instead® Standards and internal company objectives. Develop and maintain Orientation and Training Calendar.
• Continually review Home Instead, California Licensing and local franchise training requirements; Update and maintain curriculum as needed.
• Develop and implement engagement strategies that utilize the 5 CAREGiver needs to promote CAREGiver retention and satisfaction.
• Prepare and publish the monthly newsletter within the deadline; plan and execute all CAREGiver meetings.
• Ensure all CAREGivers comply with company policies, procedures and training implemented to adhere to Home Instead’s product/service parameters, ensure quality client service delivery, protect employee and client health & safety and minimize/limit worker’s compensation impacts.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct CAREGiver new hire 90-day evaluations and annual reviews and all supervision including regular performance conversations, accountabilities and problem resolution.
• Plan and Coordinate employee recognition and celebration functions.
• Monitor for and ensure compliance with federal, California state licensure, and local labor and safety laws including EOE, ADA, FMLA, OSHA and Workman’s Compensation.
• Ensure all CAREGiver employee files and records are maintained to comply with all requirements.
• Maintain, update and distribute Employee Handbook annually.
• Work in partnership with the Scheduling Department to coordinate CAREGiver schedules with an emphasis on creating high quality client matches and extraordinary relationships.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Handle office responsibilities to allow a consistent full-time networking effort, which is critical in building the business.
• Answer each incoming call/greet and welcome each office visitor in a friendly and warm manner; manage inquiries in a professional and knowledgeable manner.
• Monitor, mediate, and log all client and CAREGiver activity and records utilizing the operating system and applicant tracking management system.
• Manage & Track Daily/Weekly/Monthly Key Performance Indicators.
• Weeknight and Weekend On-Call rotation with the other office staff.
• Ensure Home Instead standards are met and upheld.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.

Requirements:

• 2 Year Degree required; Bachelor’s degree in Human Resources preferred or an equivalent combination of education and work experience may be considered
• One-year experience in home care, health care or senior-related industry required; home care preferred
• Supervisory experience preferred
• Must be fluent in English and demonstrate excellent oral and written communication skills and able to listen effectively (Bilingual English/Spanish, is a plus)
• Must demonstrate effective interpersonal skills as well as sound judgment, good decision-making skills and ability to maintain confidentiality of information
• Must have superior organizational skills with attention to detail and the ability to prioritize tasks effectively, good work ethic, ability to work independently, set priorities, meet objectives & deadlines, and manage multiple projects simultaneously
• Must have the ability to present a professional appearance, demeanor and to work as a part of a team; Must be able to present material in classrooms and community settings
• Willing and able to do continuous training & development and strive for excellence
• Must have excellent computer skills and be proficient in Windows, Office 365 and Social Media applications; ability to quickly learn, master and manage applicable computer and online applications
• Must have the ability to work evenings and weekends as required and be flexible to the demands of the business
• Must possess a valid driver’s license, reliable car and auto insurance
• Must be able to pass employment screening process
• Must live near Covina, CA and the franchise territory and authorized to work in the USA

Home Instead Covina operates 24 hours a day, 7 days a week. Find out more about this fulfilling career opportunity at HomeInstead.com/182.  

Each Home Instead franchise is independently owned and operated.